The customer writes on Telegram, the bot answers common questions and walks them through to a finished order. The order lands in the owner's chat with a number and a time. It works around the clock, with no days off and no “we'll get back to you during business hours.”
Four things that cover the first contact with a customer.
On the left, what the customer sees. On the right, what the owner receives.
Orders arrive in Telegram and go nowhere else. No database and no outside services: fewer moving parts, fewer things to break.
From an empty folder to a working bot in four steps.
The owner creates the bot in BotFather. The token belongs to the business, not the contractor.
The /id command in the right chat shows its address. The owner's private chat or a sales group.
Price list, questions and replies live in three files. Edit them in any plain text editor.
One server, autostart after a reboot, logs in place. About $5 a month.
/reload command, and the changes are live. No restart and no developer needed.
If the file has a typo, the bot says so and keeps running on the previous texts.deliver, bring, courier. The bot reduces the message to a simple form and counts matches, and the strongest answer wins.
It is not an AI model: the bot says only what the owner wrote and never invents prices or deadlines. If there are too few matches, the question goes to a real person.What this bot does not do, so there are no surprises at handover.
It answers from its database and collects orders. Everything else is honestly left out and priced separately:
Send us your price list and ten questions your customers ask most. That is enough to launch the bot in a couple of days.
Message us on TelegramAn order bot suits a bakery, a flower shop, food delivery, a workshop: anywhere customers message you on Telegram with the same set of questions and want to place an order fast.
How it wins orders. The bot answers common questions about ingredients, timing and delivery right away, without waiting for morning. Then it walks the customer through the steps: what to order, for which date, where to deliver, how to get in touch. At the end the order lands in the owner's chat with a number and a time, and nothing gets lost in a message thread.
What you can add: a catalog with photos, payment, an order reminder, “accepted” and “ready” statuses, a broadcast for promotions. If the catalog is large, a Telegram Mini App is the better choice.
Launch takes two to three days: you send the questions customers ask most and your ordering flow, we build the script, connect the bot and test it together on trial orders.
Price: a simple bot with answers and orders from $600. The total depends on the number of steps and integrations.
See also: packages and prices, all examples, a Telegram Mini App for orders and a booking bot.